Reviews

I found Falls Jewelers while searching for my wedding band. I had trouble locating the exact style I was looking for so called them after many failed (and somewhat questionable) interactions with other jewelers in the area. I spoke with Chase and he blew me away with his knowledge and customer service. He immediately located the exact setting I was looking for and ordered it with a supplier of theirs, inviting me in to try the setting on with no obligation to purchase and reassuring me that even if this setting does not work, we will find one that does. Absolute amazing customer service and definitely recommend them for an exceptional experience.

Kay S
Posted on Google February 26, 2025

Just bought a wedding band from Falls Jewelers. We were greeted quickly by Jane, who let me try on 10+ bands before I picked this one out. She was so nice and kept me informed. They resized it within 2 hours and cleaned my center ring for free. Thank you so much! I couldn’t be happier!

Maribeth Bryant
Posted on Google December 24, 2024

Extremely professional and courteous. Fast turn around with great service. Thank you Chase

Michael Crandall
Posted on Google December 21, 2024

Falls Jewelers in Concord is an absolute gem of a store! I recently visited to have my silver cross and chain cleaned, as well as a small repair on a broken rosary. Not only did they provide exceptional service, but they also went above and beyond by not charging me for the cleaning or repair. The woman who assisted me was incredibly kind and warm-hearted—she even shared that she owns a rosary herself, which made the experience feel even more special and personal. Their kindness and attention to detail were truly heartwarming, and it’s clear they genuinely care about their customers. Thank you, Falls Jewelers, for your generosity and excellent service. God bless you all! I highly recommend this store to anyone in need of quality jewelry service and a welcoming atmosphere.

Jaelon Lacy
Posted on Google December 19, 2024

My fiancé proposed to me while we were vacationing in Charlotte & we decided to go pick a ring out together while on our trip & we just so happened to find Falls Jewelers. We went in not knowing much about engagement rings & diamond quality and we were given wonderful attention and care when choosing the ring for us. Chase made us feel more than welcome and never pressured us once to make any decisions. He carefully explained what we needed to know & answered any all questions we had. Chase is the absolute man! Thank you so much for your amazing help & care and visiting your store will always be a fond memory for us!! 🫶 - G+A

Ashlyn Mooney
Posted on Google November 7, 2024

The crew at Falls Jewelers did an excellent job with getting my rings resized. Each salesperson took the time to explain the process and keep me updated. They understood that my jewelry was special to me. They even cleaned my other rings. Great job, great service

Vicki Casey
Posted on Google March 15, 2025

Michele Johnson
Posted on Google March 12, 2025

Falls does excellent custom work. They have great customer service tooo. We love shopping at Falls and have for 20+ years

Sharon Wagner
Posted on Google March 1, 2025

Shannon Mauldin
Posted on Google February 28, 2025

Staff is fabulous..Had a custom piece done..the experience was easy..Caleb took my ideas..really listened to my wants and delivered..from start to finish. They take the time with you..customer service is beyond superb..Thank you..I am planning the next redesign.. So very thrilled with my new ring ...Diana

Diana Cortright
Posted on Google February 25, 2025

My husband bought a necklace for me that represents my hometown. It has such close ties to my “Buddy” (grandpa) and makes me feel so much closer to him! It’s a beautiful necklace and the perfect gift for any KTown native. My husband told me Falls Jewelers is the only place we can buy jewelry now with the amazing customer service he was provided!

Sydney Bradford
Posted on Website January 12, 2024

Falls Jewlers is the place to go! You’ll get A+ service, knowledgeable staff and feel comfortable and confident in your purchase. Spencer treated me so well and I couldn’t recommend this family jeweler any more.

Brandon Wilson
Posted on Website December 18, 2023

I’ve always have been given fantastic service. They treat you like family.

Windy Holt
Posted on Website December 11, 2022

I was so excited to receive my custom rings made by Sam Falls and I cannot begin to describe how beautiful, spectacular and amazing they are. They are perfect and exceeded all my expectations! Sam did an incredible job and was very professional to work with. He is a true craftsman. Thank you so much Sam and look forward to seeing you for my next purchase. Highly recommend this jewelry store for all your jewelry needs!

Carol Green
Posted on Website April 13, 2022

Just purchased a new ring for our 50th wedding anniversary and it turned out perfect. The sales lady, Jane, showed me many style options and gave we so great ideas on the new setting. Sam assisted with the selection of a new center stone. He is so very knowledgeable and helped me select the right stone for me ... no pressure. Great locally owned family business. You will not go wrong shopping at Falls Jewelers!

Sharon Brothers
Posted on Website December 4, 2020

The staff at Falls Jewelers did a great job converting a diamond ring into a pendant for me. They listened to my design idea and then provided their expert advice. Customer service was excellent!

J coleman
Posted on Website September 10, 2020

Great customer service. Had some rings sized. Excellent work. Quick turnaround. Would definitely recommend. Thanks Falls Jewelers for all that you do.

Ashlyn LaTurno
Posted on Website August 9, 2020

I brought several pieces of jewelry for custom repair and was very pleased with the service. The craftsmanship was top notch and all the staff was very friendly and informative. Also purchased a watch that day which was exactly what my husband was looking for at just the right price. I will definitely be returning here.

Katie Kneller
Posted on Website November 20, 2019

Sam repaired my vintage diamond ring and it looked amazing, better than before! He did a fantastic job and it was ready exactly when promised. I live out-of-town and Sam was passing through and actually saved me an hour's drive and delivered it to me. How wonderful is that! He has my loyalty. Such a great family-owned business, courteous and professional, beyond my expectations.

Carol Green
Posted on Website September 8, 2019

I and my family have shopped at Falls for 20 years. The reason is because Sam and his team care about their customers and continue to provide excellent service as well as beautiful jewelry. Whether your purchase is a watch battery, repair needed on a piece of jewelry, a custom made ring designed by Sam, or a simple question about an item in the store, you are always treated with professionalism, a smile, a friendly attitude, and service like no other place around.

Susan M.
Posted on Website February 4, 2019

Sam crafted a necklace and ring out of my husband's old gold wedding band for my daughter's "something new" for her wedding. They were both absolutely stunning and gave her 2 keepsakes that she will be able to continue to wear and remember her special day. For this, we will always be grateful.

The Almonds
Posted on Website January 12, 2019

Wow...was my reaction when I saw my wedding ring set of 51 years! They looked brand new like the day I got them. The best experience was the courteous and professional reception I received. It was like going back in time when jewelry stores were not chains and the employees were vested in their product.

Bonnie Zebrosky
Posted on Website June 21, 2018

Been a long time customer of Falls jewelers. Excellent workmanship and jewelry for all price ranges. Wonderful staff.

Gina Ware
Posted on Website February 11, 2018

Service at Falls Jewelers was excellent. The staff was friendly and very willing to help. The staff took all of the time I needed to decide on the perfect ring.

Lori Grimes
Posted on Website February 11, 2018

Falls Jewelers always has what I need to keep my wife happy.

Alan Koreneff
Posted on Website February 10, 2018

Wonderful family owned jewelry store. Everyone is always so friendly and helpful! I have worked in the jewelry industry for over 14 years now and I tell people to go see them all the time!

Amber Himes
Posted on Website February 10, 2018

Friendly, family owned business. Great customer service!

Tammy Miller
Posted on Website February 10, 2018

Working with Falls Jewelers to create a custom engagement ring was an incredible experience that I will never forget. I simply went into the shop with pictures of engagement rings that I had in mind and they were able to bring my vision to life. The jewelers at Falls were quick and professional throughout the whole process, working hard to ensure the perfect engagement ring. The trustworthiness and professionalism of Falls Jewelers is unmatched and I look forward to doing business with them in the future.

Marcus S
Posted on Website February 9, 2018

Everyone at Falls Jewelry are very knowledgeable and friendly. The minute I walked in there, I was greeted with a smile and outstanding customer service. Their prices are reasonable and they have lots of beautiful pieces to choose from. I'm so glad that my niece had highly recommended Falls Jewelry to me and you will too.

Carolyn Chevalier
Posted on Website February 8, 2018

Excellent service today.

Janice Waddell
Posted on Website February 5, 2018

Always a pleasure to do business with everyone at Falls!

Lucas Foster
Posted on Website February 3, 2018

Sam spent a lot of time helping me find the perfect setting to reset my engagement diamond. They have custom made beautiful pieces for me as well. Wouldn’t go anywhere else!

Jacqui Weiner
Posted on Website February 2, 2018

Had a great experience at Falls Jewelers! So nice, knowledgeable, and eager to please and to help! Thank you!

Linda G
Posted on Website February 2, 2018

I appreciate the excellent, swift, and professional service provided. You guys are awesome!! From now on, I will be buying and fixing my family's jewelry at your store. I will recommend to my family and friends.

Charlie B
Posted on Website February 1, 2018